Welcome to Sunway Pharm Ltd. !

Thank you for accessing the 3wpharm.com website operated by Sunway Pharm, Inc. We respect your privacy and want to protect your personal information. To learn more, please read the following Privacy Policy

We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating on the policy the date it was last updated. We encourage you to review this policy from time to time to make sure that you understand how any personal information you provide will be used. By visiting the site directly or through another site, you accept the practices described in this policy.


We are not responsible for the content or privacy practices on any web site not operated by Sunway Pharm, Inc. that link to our sites OR links away from our web pages.


Information Collection and Use

We collect and use information to understand your needs better and provide you with an efficient, meaningful, and custom experience. And in particular for the following reasons:


Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites' content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.

Communications with You. We will use your personal information to communicate with you about the Site and your order(s) and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on some necessary occasions, such as a must temporarily suspend of our service for maintenance. Moreover, you can leave feedback, get enquiry, e-newsletter and other related information via the email address you submit.


Information Disclosure

Similar to most catalog and Internet retailers, we sometimes cooperate with other vendors to perform specific functions on our behalf. The information we disclose is to help the process of some services. For example, in terms of shipping products, we must share some information with third parties like DHL, FedEx and TNT to execute delivery, obtain feedback and update status of products in real time. In addition, we provide some personally identifiable information to couriers, such as your name, shipping address, email, and phone number.

To help the process of your order(s) and customer service, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. We would use state-of-the-art data encryption to protect your information during the submission (this is described below under Data Security).

In response to requests from law enforcement officials, subpoenas, and other legal obligations, we may disclose such information. And we may release personal information where disclosure is necessary to protect our legal rights, enforce our terms of use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.


We won't sell (or trade or rent) personally identifiable information to other companies for profit. However, we may share your information with a prospective or actual purchaser or seller in the context of a business or asset sale or acquisition by us, a merger or similar business combination event, whether actual or potential. But we promise that the disclosure will be subject to the Privacy Policy in effect.


We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. The information does not directly personally identify you or any user.


Information Collection, Use & Disclosure Offline

The majority of information that we collect is obtained through our Site, and this privacy policy applies only to online collection of personal information. However, we also may collect information offline, where we also try our best to safeguard your privacy. When someone calls us to consult product information or place an order, we will only ask the personal information we need for the purchase and delivery of our products to you. And we would enter the stored information into our database. At the same time, we will take similar measures to store related files in a locked repository and shred those are no need to be retained. In addition, there are other ways we could obtain personal information offline (for example, someone may send us a letter including some return address information), and this policy doesn't discuss all of those methods or uses. Just as mentioned, we will try to handle collection, uses, and disclosures offline consistently with relevant online practices.


Data Security

The site incorporates physical, electronic, and managerial procedures to safeguard and secure the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the site. SSL encryption is also applied to protect your personal information online. In addition, only employees who need to perform a specific task are permitted to access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. It means that the server of site you visit is kept in a secure physical environment, shielded by an electronic firewall.

While we use standard industry precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Opt Out/Corrections

Correct or update your personal information;

Stop sending emails to your email address;

Disable your account to prevent any future purchases through that account. You can make these requests by telephoning +86-21-51613915, or emailing your request to sales@3wpharm.com

Please do not email your credit-card number or other sensitive information.